Journey takes care of returns – you do not need to deal with them. Have the end-user call Journey at 800-874-9001 or send an e-mail to custserv@journeyed.com Software - Journey has a 30-day refund policy. Software may be returned for a refund, for any reason, provided the sealed software package has not been opened. To return items, the end user needs to call Journey for a RMA number. Journey will not accept returns without an RMA number. A restocking fee of 15% or $45 (whichever is less) will be assessed for any returned item.
Hardware - Journey has a 14-day hardware return policy. Hardware must be returned in original packaging and in a resellable condition. To return items, call Journey for a RMA number. Journey will not accept returns without an RMA number. A restocking fee of 15% or $45 (whichever is less) will be assessed for any returned item.